由于注册名字错误被封号,已在用户支援发TICKET申请修改,但是很长时间没得到解决,怎么办?

注册后一段时间因为个人信息错误被封号,但是一整天了TICKET没有任何回复,并且已经附上了身份证和护照号。非常非常着急

Your VATSIM ID 1578062 has been disabled.

 

The reason for the account having been disabled is: Invalid Personal Details

 

Please contact the Membership Department by opening a ticket at https://support.vatsim.net/ and provide evidence from an official source which clearly proves your full, real name. For example, ID card, passport, birth certificate, utility bill, etc. Social media accounts and screenshots are not accepted as valid evidence. Any attachment to your reply must be less than 1MB and 1000x1000 pixels. You may consider digitally erasing any sensitive, non-pertinent information.